Returning of goods

  1. The customer has the right to return the goods within 14 days from the receipt of the goods.
  2. We ask you to send us a refund by e-mail to info@sensuale.ee within 14 days from the receipt of the goods. The contents of the letter must contain the following information: the order number, the reason for the return.
  3. The packaging of the product to be returned must be healthy and clean (the appearance of the product must remain in the commercial appearance). The goods must be returned in original packaging.
  4. Returnable product must be unused.
  5. Sensuale.ee does not reclaim damaged or damaged products by the customer.
  6. If these conditions are met, Sensuale.ee will make a refund to the subscriber within 14 days of receipt of the returned goods.
  7. The cost of the product paid by the customer is guaranteed. No shipping costs will be refunded unless there is a mistake made by the Seller (the wrong product was sent).

To return a product, please contact us at info@sensuale.ee in order to agree on the details of the return.